PASS GUARANTEED QUIZ SERVICE-CLOUD-CONSULTANT - THE BEST SALESFORCE CERTIFIED SERVICE CLOUD CONSULTANT VALID TEST BOOTCAMP

Pass Guaranteed Quiz Service-Cloud-Consultant - The Best Salesforce Certified Service cloud consultant Valid Test Bootcamp

Pass Guaranteed Quiz Service-Cloud-Consultant - The Best Salesforce Certified Service cloud consultant Valid Test Bootcamp

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Ready to take the next level in your Salesforce career? Pass the Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) exam with our updated Service-Cloud-Consultant exam dumps. Too often, candidates struggle to find credible study materials and end up wasting resources on outdated material. But with our platform, you can access real Salesforce Service-Cloud-Consultant Practice Questions in three formats - PDF, web-based practice exams, and desktop practice test software. Whether you prefer to study on your smart device or offline on your computer, we have the tools you need to succeed.

To prepare for the Salesforce Service-Cloud-Consultant exam, candidates should have experience working with the Salesforce Service Cloud and should be familiar with its features and functions. There are numerous resources available to help candidates prepare for the exam, including study guides, practice exams, and training courses. Candidates should also take advantage of the Salesforce Trailhead learning platform, which provides free online training and resources.

The Service-Cloud-Consultant exam is a multiple-choice exam that consists of 60 questions. Candidates have 105 minutes to complete the exam, and they must score at least 67% to pass. Service-Cloud-Consultant Exam is administered by Salesforce and can be taken at any of their authorized testing centers or online.

Salesforce is a cloud-based customer relationship management (CRM) software that is widely used by businesses across the world. It provides a comprehensive suite of tools for managing customer interactions, sales, marketing, and service. Salesforce offers several certifications to help professionals validate their expertise in using the platform. One of the most sought-after certifications is the Salesforce Service-Cloud-Consultant Certification Exam.

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Salesforce Certified Service cloud consultant Sample Questions (Q107-Q112):

NEW QUESTION # 107
Sen. tee Agents report that there ere so many buttons ana components on the Case layout that I is difficult for them to remember which features should be used.
Mow can a consultant address this concern'

  • A. Implement record types and pege layouts.
  • B. Configure Path for Cases.
  • C. Use Einstein Next Best Action.
  • D. Improve Validation Ru!e messages.

Answer: A


NEW QUESTION # 108
AW Computing sells and supports personal computers and printers. There are times when support reps are unable to solve the customer's product issues over the phone. In those instances, the customer ships the product back to AW Computing for servicing.
What should be implemented to ensure the repairs are completed in a timely manner by technicians with the appropriate skill set?

  • A. Service requests are scheduled using Salesforce Field Service.
  • B. Service requests art assigned by the support reps to trie technician
  • C. Service requests are asstgred to the technician using Omnt-Channel.
  • D. Service requests are assigned to a quruc where the technician can accept it.

Answer: A

Explanation:
Explanation
Scheduling service requests using Salesforce Field Service is a solution that can ensure the repairs are completed in a timely manner by technicians with the appropriate skill set. Salesforce Field Service is a feature that allows administrators to manage the entire service lifecycle, from scheduling and dispatching to tracking and reporting. Salesforce Field Service can help assign service requests to the best available technicians based on their skills, location, availability, and priority, as well as optimize the routes and travel time for technicians.
Verified References: : https://help.salesforce.com/s/articleView?id=sf.field_service_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.field_service_scheduling_overview.htm&type=5


NEW QUESTION # 109
UCs is implementing Salesforce Knowledge at its contact center. The contact center has a dedicated support
team for each product that it supports. Contact center agents should only be able to view articles for the
product they support. What solution should a consultant recommend to meet this requirement?

  • A. Assign team-based profiles to the associated product article types
  • B. Assign team-based roles to the associated product data category value
  • C. Assign team-based roles to the associated product article types
  • D. Assign team-based profiles to the associated product data category value

Answer: B


NEW QUESTION # 110
What should a Consultant recommend to ensure Live Agent chat requests contain enough information for Reps to effectively respond?

  • A. Configure Lightning Guided Engagement.
  • B. Customize the Lightning Console chat page.
  • C. Configure a Live Chat Validation Rule.
  • D. Customize the Pre-chat form.

Answer: D

Explanation:
Explanation
Customizing the Pre-chat form is the recommended approach to ensure that Live Agent chat requests contain enough information for reps to effectively respond. A Pre-chat form is a form that customers fill out before starting a chat session with an agent. The form can collect information such as the customer's name, email address, phone number, reason for chat, or any other custom fields. The information from the Pre-chat form can be used to create or update records in Salesforce, such as contacts, cases, or leads. The information can also be displayed to the agent in the Service Console, so they can have more context about the customer and their issue. Verified References: Service Cloud Consultant Certification Guide & Tips, Set Up Pre-Chat Forms


NEW QUESTION # 111
Universal Containers Executives want to see contact center metrics from each of its different geographic regions. How should a Consultant support this requirement?

  • A. Create a Dashboard for each Region.
  • B. Create a single Dashboard with a Region filter.
  • C. Create a single Dashboard with a Case Team filter.
  • D. Create a Dashboard for each Case Team.

Answer: B


NEW QUESTION # 112
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